Hometown Sports Excellence ("we," "us," or "our") is committed to protecting the privacy and security of our customers across our retail locations in Guelph, Listowel, Fergus, Leamington, and Owen Sound, as well as our online store (hometownsportsandapparel.ca).
This policy outlines how we collect, use, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect information necessary to provide you with high-performance gear and custom apparel services, including:
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Contact Information: Name, email address, shipping/billing address, and phone number.
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Transaction Data: Purchase history (in-store and online) and payment details processed securely via our third-party payment processors.
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Service Details: Information provided for custom team sales, jersey lettering, and equipment servicing (e.g., skate sharpening profiles).
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Technical Data: IP addresses and browsing behavior via cookies to improve site performance and retail conversion.
2. How We Use Your Information
Your data is used strictly for business operations, including:
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Fulfilling and shipping retail and custom apparel orders.
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Managing team sales accounts and league-specific quotes.
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Providing customer support and equipment maintenance history.
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Communicating exclusive offers, gear drops, and 10% off codes (only with your explicit consent).
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Analyzing store performance and inventory requirements across our five locations.
3. Disclosure to Third Parties
We do not sell, rent, or trade your personal information. We share data only with trusted service providers necessary to operate our business:
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Lightspeed Retail: Our primary POS and e-commerce platform provider.
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Payment Processors: To securely handle credit card transactions.
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Shipping Partners: To deliver your gear to your door.
These parties are contractually obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
4. Consent and Opt-Out
By using our website or providing information in-store, you consent to the collection and use of your data as described. You may withdraw your consent for marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.
5. Data Security
We implement industry-standard security measures to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.
6. Access to Your Information
You have the right to access the personal information we hold about you and request corrections or deletion. To make a request, please contact our central office at [email protected].
7. Cookies
Our website uses cookies to enhance your shopping experience. You can choose to disable cookies through your browser settings, though this may limit certain site functionalities.